Testing & QA

ClientCoach AI supports both manual and automated testing to ensure a robust user experience.

✅ Manual Testing

Use our structured checklist to verify:

  • 💬 Dialogue Flow: Phases are triggered correctly

  • 🔁 Transition Logic: Success/failure routes work as expected

  • 📊 Evaluation: Feedback is generated accurately

  • 🧠 Persona Realism: Customer behaves in line with prompts and context

  • 🧪 Scenario Builder: Admin-created flows behave as intended

Track testing via Excel/Notion sheets, organized by:

  • Scenario ID

  • Phase ID

  • Expected Conditions Met (✓/✗)

🧪 Automated Testing (Planned)

🧩 Unit Tests

  • Agent logic (input → expected response)

  • Scoring and evaluation engine

🔗 Integration Tests

  • Full scenario runs

  • Phase transitions and customer reactions

📉 Future: Performance & Load Testing

  • Simulate multiple users

  • Measure latency and agent coordination

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